Senior Sales Associate

  • Company:
    Richemont Dubai FZE
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 hours ago
  • Category:

Job SummaryActing as a Maison Ambassador, the Senior Assistant has the responsibility of providing every client the best customer experience including premium customer service, product knowledge and expertise.Key ResponsibilitiesAssist the store to meet and exceed Key Performance Indicators including but not limited to Nationality Mix, Average Price per Unit and Conversion Rate.Drive and achieve individual and team objectives and be accountable for sales results.Undertake direct sales with clients and prospects as well as private viewing when requested with Palaces and VIP Clients.Ensuring sales transactions processed in accordance with required internal procedures using the systems provided. Merchandising:Maintain visual standards, including products presentation, signage, lighting and general maintenance.Ensure Excellency within point of sale.Inventory:Receipt of new products, quality control, tagging.Assist in monthly stock taking, of all items in boutique.Ensure control of merchandise at all times.Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.Reporting:Monthly sales report to Sales Manager.Prepare up to date documentations.Up to date filling and monitoring of cash & invoicing in accordance with company policies and procedures.After Sales Service:Assist clients in after sales process.Ensure utmost service and Excellency in client expectations and requirements.Customer/CRM:Engage with clients to develop long-term relationships and confidence in brand products.Build and strengthen client database by acquiring, updating and maintaining client profile database.Demonstrate at all times brand ambassador behavioural skills.Proactively participating in acquiring new customers.Required SkillsProven experience in a luxury service oriented environment (a previous experience in a flagship is a plus)Excellent organizational, presentation and communication skillsCustomer focused: strong understanding of customer service and customer prioritiesStrong attention to detail with the ability to handle multiple tasks simultaneouslyExcellent presentation, oral and written communication skillsReliable, level headed and honestComputer Skills

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