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Urgent! IT Support Officer Job Opening In Algeria, Algeria – Now Hiring Power International Holding

IT Support Officer



Job description

Job Summary


The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications.

They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person.

Additionally, they install, configure, and maintain hardware and software components, including computers, printers, and peripherals.

The IT Support Officer also documents support activities, solutions, and procedures, and provides training to end-users on IT tools and systems.


Job Responsibilities 1

Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.

Achieve internal SLA's for support

Perform system backups and recovery on timely basis.

Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs

Assist with Server installations and setups as well as resolution of server end problems.

Assist with the administration of Client end Installations.

Assist in network connectivity troubleshooting and firewall maintenance

Install Complex Software for Desktop Management.

This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.

Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.

Identify and correct operational problems on employee computers systems.

Update tickets using Service Desk application based on the SLA and SOP


Job Responsibilities 2


Additional Responsibilities 3


Job Knowledge & Skills


Knowledge and ability to troubleshoot hardware and software


Knowledge of Hardware /software configuration, maintenance, procedure etc.


Knowledge of techniques use in applications Knowledge of the office procedure


Knowledge of computer applications and software processing.


ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience


Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies


AgilityResilienceQualityLeadershipService Level Agreements L2Applications Systems Architecture L2Applications Development Standards and Procedures L2Applications Database Knowledge L2Applications Operational Knowledge L2

Education


Bachelor's Degree in Computer Science or any related field


Required Skill Profession

Computer Occupations



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    Unlock Your IT Support Potential: Insight & Career Growth Guide


  • Real-time IT Support Jobs Trends in Algeria, Algeria (Graphical Representation)

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  • Are You Looking for IT Support Officer Job?

    Great news! is currently hiring and seeking a IT Support Officer to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Power International Holding adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Algeria laws and regulations
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  • Interview Tips for IT Support Officer Job Success
    Power International Holding interview tips for IT Support Officer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    During the Interview:
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    Final Thought:

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