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Customer Director Job Opening In Algiers – Now Hiring Alstom

Customer Director

    Algeria Jobs Expertini Expertini › Algeria › Jobs › Algiers › Advertising, Marketing, Promotions, Public Relations, And Sales Managers › Customer Director

Job description

Req ID:497976 

At Alstom, we understand transport networks and what moves people.

From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

JOB TITLE & PURPOSE OF THE JOB

Job Title: Customer Director

Job Code: CM-CM-00

Purpose of the job:


Manage a customer or a portfolio of customers, and be the single point of contact (outside daily project matters) for customers.

Grow business with his/her customer, monitor project execution and profitability and ensure customer satisfaction and loyalty.

POSITION IN THE ORGANISATION

Organisation structure:


Country/region (Sales department)

Reports directly to:


Country/Cluster Managing Director

Network & Links

Internal

  • Product Platforms & Sub-systems

  • Project Managers

  • Sales & Tendering teams

  • Business Development

  • Market & Strategy (M&S) function

    • External

  • Potential or existing customers

    • ACCOUNTABILITIES & AUTHORITIES

    Key accountabilities:

  • Act as the main point of contact for customer, and the prevalent authority on all customer issues

  • Champion a customer-centric culture across the company

  • Secure and regularly measure customer satisfaction

  • Grow business by selling existing/new products to existing customers to maximize revenue and profits

  • Contribute to negotiations during tender phase

  • Contribute to the success of the project execution, in partnership with Project Manager

  • Manage the Profit & Loss of the project, in partnership with Platform Director & Project Manager

  • Apply ALSTOM rules on ethics and compliances in all selling & customer management activities

    • In Opportunity Phase:

  • Identify new business opportunities with his/her customers, identify customer needs, gather customers’ key data including budgets

  • Share customer information with Business Development, Sales and Tendering teams, Market & Strategy and Product Platforms

  • Trigger and define the frame of Sales and Tendering teams’ intervention with the customer (or Business Development for the sale of new products/services)

  • Identify customer’s decision-making process and lobby main stakeholders

  • Leads the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meeting (TRM)

  • Agree with Platform Director and MPS on Go/No Go

    • In Tender Phase:

  • Ensure the tender team is adequately staffed

  • Participate/give input to the definition of the bid strategy

  • Participate fully in the DFQ process for tenders as a permanent member of the Tender Gate Review decision-making board

  • Inform Tender control of tender status, progress of blocking issues

  • Contribute to the negotiation phase

    • During project execution phase:

  • Ensure efficient hand over between tender phase & contract phase

  • Give input to the Platform Director on the People Management Cycle activities for Project Managers (objectives, appraisal)

  • Co-define the Project Strategy with the Platform Director

  • Validate selling price

  • Implement the Monthly Project Review (MPR) process and participate with Platform Director and Project Manager

  • Ensure, with Contract Manager(s), that contractual/legal issues are properly handled

  • Prepare financial forecast on his/her project (sales, margin, cash in, variation orders, etc)

  • Prepare budget and 6QRF preparation

  • Negotiate and agree any variation orders or contractual change

  • Ensure timely invoicing of the customer based on contractual milestones

  • Collect cash

  • Secure project margin and overall margin trend

    • Performance measurements: (OTD, QCD, Sales, PMC, Orders, Gross margin, etc.)

  • Order Intake, Gross Margin at Order Intake, Cash Curve (shared with CD and Bid Manager)

  • Tender Spend Pay Back

  • Sales, Gross Margin at Completion, Cash In, Customer Satisfaction (shared with PLD and PM)

  • AT market share with the customer

  • Variation Orders (volume, margins)

    • EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES

    Educational Requirements

    Mandatory:

  • Graduate Degree in Engineering or Business field

    • Desirable:

  • Master of Business Administration or in Engineering

    • Experience

    Mandatory:

  • At least 10 years’ experience in rail or related business, or project engineering industry.

  • High proficiency in organization’s products and services.

    • Desirable:

  • Good knowledge and connections with Transport clients / customers in the Country/Cluster/Region

  • Knowledge of Algerian law, public procurement regulations, and the national tendering process would be considered a strong asset.

    • Competencies & Skills

  • Relationship Development: Build strong relationships with customers, government authorities, and internal stakeholders

  • Competitive Awareness: Gain knowledge of competitors’ strengths, weaknesses and offerings, to be able to defeat competition and convince the customer of ALSTOM’s value

  • Planning and Execution: Identify new opportunities and lead a winning team to maximize ALSTOM’s value in those opportunities

  • Excellent problem solving, critical thinking and decision making

  • Proactive and efficient responses to pressing issues and challenges

  • Business Acumen

  • Aptitude in communicating, public speaking and interpersonal skills

  • Global & Cultural Awareness

  • Relationship Management

  • Resilient and able to deliver operationally in a demanding and changing environment

  • Strong ability to convince, influence & persuade

  • Good planning and organization skills

  • International mind set with good language skills

    • You don’t need to be a train enthusiast to thrive with us.

    We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.

    If you’re up for the challenge, we’d love to hear from you!

    Important to note

    As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in.

    We’re committed to creating an inclusive workplace for everyone.


    Job Segment: MBA, Business Development, Outside Sales, Manager, Procurement, Management, Sales, Operations

    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your Customer Director Potential: Insight & Career Growth Guide


    Real-time Customer Director Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Director in Algiers, Algeria, highlighting market share and opportunities for professionals in Customer Director roles.

    18 Jobs in Algeria
    18
    16 Jobs in Algiers
    16
    Download Customer Director Jobs Trends in Algiers and Algeria

    Are You Looking for Customer Director Job?

    Great news! is currently hiring and seeking a Customer Director to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alstom adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Algeria laws and regulations

    What Is the Average Salary Range for Customer Director Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Algiers. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Director?

    Key qualifications for Customer Director typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Director Job Success

    Alstom interview tips for Customer Director

    Here are some tips to help you prepare for and ace your Customer Director job interview:

    Before the Interview:

    Research: Learn about the Alstom's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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