Job Overview
Category
Business Operations Specialists
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Job Description
Job Description
Liaise with internal stakeholders to ensure buy-in for VAS deliverables. Ensure adherence to the approval process from local/central post (Missions). Coordinate with the unit and operation managers on a day to day basis. Manage all the day to day activities and ensure team management and welfare initiative are undertaken. Collect financial/ Non-financial data & Compile and maintain VAS Reports and documents for management. Build and maintain strong relationships with clients/ customers (service providers, etc.) to ensure customer satisfaction.
Manage customer complaints in collaboration with the CX team. Good relationship with Agents & Trade to build the Visa Concierge business. Recommend, select, and help locate or obtain products based on customer needs and desires. Analyse the business operations, appropriateness and reliability of local contacts vis-à-vis clients. Lead contracts & agreements with partners/missions/VACs Manages budgets for assigned projects, and the monitoring and reporting on achievement against plan. Proactively establishes and expands networks of local contacts required to identify and promote opportunities for VAS services.
Ensure smooth delivery of premium services. Conduct market research activities to understand the customer requirements/expectations etc.
such as trend analysis for market trends with respect to global & regional VAS activities. Review the market trends and contribute to the development of strategies for VAS products and services, demonstrating an understanding of VFS Global business strategies and needs of the customer/ B2B and Travel agents. Develop detailed plans in support of approved strategies, organizing required resources, monitoring and periodically reporting progress of plans. Ensure execution, implementation and management of VAS Deliverables/ activities. Liaise with the VAS sales function and understand technical specifications from clients/ vendors and propose & implement creative designs/ solutions. Liaise with Operations teams for approved VAS and implementation. Ensure website management for VAS banners and deliverables. Control, Monitor & Audit the VAS Deliverables to ensure compliance to defined quality standards. Ensure full integration of quality management processes and their effective deployment on a day-to-day basis. Maintain and ensure adherence to client/vendors/missions Service Level Agreements (SLAs). Coordinate with Accounts, Admin, Legal and Project Finance to ensure successful implementation of VAS deliverables as per Client specifications (SLAs). Liaise with the Legal team for drafting legal agreements and obtain necessary approvals. Judicious use of natural resources. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.
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